Policy text is current as of for visitors loading this page. Your statutory rights as a consumer remain unaffected by any softer commercial promise we might offer.
1. Scope and merchant of record
This Refund Policy applies to tangible Yelvora goods bought through https://vorquenxkhak.world where Vorquenxkhak.world acts as merchant of record. Digital-only services, if introduced later, may follow a separate addendum.
2. Statutory right of withdrawal for distance contracts
Consumers in the European Union generally enjoy fourteen days from the day on which they acquire physical possession of the goods to withdraw from a distance contract without stating a reason. To exercise the right, send an unequivocal statement to our contact channels before the deadline expires. Meeting the deadline is sufficient if your message was dispatched in time.
You must return goods to the address we specify without undue delay and within fourteen days of informing us, unless we offer collection. Unless stated otherwise in mandatory law, you bear the direct cost of return shipping when withdrawal is not due to our error.
3. Hygiene exceptions for sealed food supplements
Once the protective seal on a food supplement is broken, withdrawal may be excluded or limited under health and hygiene regulations because the goods can no longer be resold safely. If the seal remains intact and the product is unused, withdrawal remains available subject to inspection on return.
If you received a damaged seal through no fault of your own, photograph it before opening and contact us immediately so we can document the exception.
Unopened unit
Eligible for withdrawal refund of product price once we confirm condition, minus any non-refundable shipping upgrades you selected voluntarily.
Opened unit
Reviewed case by case; generally outside withdrawal unless the product is unfit for consumption due to a manufacturing defect.
4. Non-conforming and defective goods
If goods are not as described, lack promised features, or suffer from a manufacturing defect, consumer sales law may grant you repair, replacement, price reduction, or contract termination independent of withdrawal rules. Notify us within a reasonable discovery period, ideally within seven days of delivery for visible damage.
We may request batch numbers, photographs, or return of the physical unit for quality analysis. Where a defect is confirmed, we refund reasonable return postage and the purchase price using the original payment method.
5. Refund execution timeline
After we approve a refund, we initiate the payment reversal within fourteen days. Banking intermediaries may need additional days before funds appear on your statement. Partial refunds apply when only part of an order is returned or when promotional bundles are unbundled.
6. Bundles and promotional sets
If you return only one item from a bundle, we may recalculate the discount so that remaining items are charged at their standalone price before issuing a partial refund.
7. Gifts and third-party recipients
If the purchaser and recipient differ, only the contracting party named on the invoice may initiate a return unless we receive written authorisation and fraud checks succeed.
8. Chargebacks and payment disputes
Please email us before filing a chargeback so we can resolve billing errors quickly. Friendly resolution is usually faster than a bank dispute process and helps preserve account standing.
9. How to reach us
Email chat@vorquenxkhak.world with subject “Return” or “Refund”, including your order number, delivery postcode, and a short description. Postal correspondence: Runeberginkatu 55, 00260 Helsinki, Finland.